
ISO 9001:2000 is the world’s most successful standard addressing best practice in the application of quality management systems.
The standard is based around the principles of customer satisfaction, continual improvement and the development of a process based quality management system. Although not referenced in the standard itself the ISO 9001:2000 document is underpinned by eight key quality management principles;
- a customer focused organisation
- leadership
- the involvement of people
- ensuring a process approach
- a systematic approach to management
- a factual approach to decision making
- mutually beneficial supplier relations
- continuous improvement