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Unlock Popular Searches with Freshdesk Extension

Are you looking to enhance your Freshdesk support portal with a feature that provides instant access to frequently searched articles? Look no further! Our Freshdesk extension is designed to revolutionize the way your customers find information, making their support experience more efficient and user-friendly.

Key Features

This Freshdesk extension brings a game-changing feature to your support portal: a list of popular searches right under the search box on the main page. With this extension, you can easily add a list of links to specific search terms, allowing users to quickly navigate to the page with search results that are already pre-populated with their desired search term. Here are some of the standout features:

• Customizable Search Terms: Specify search terms directly in the template code, ensuring that the most relevant content is always just a click away.
• Efficient User Experience: By reducing the number of steps required to find information, users can get the help they need faster.

Practical Uses

The Freshdesk extension is a versatile tool that can be used in various ways to improve your support portal. Whether you're looking to streamline the support process or provide a more intuitive interface for your customers, this extension offers numerous benefits:

• Quick Access to Information: Users can easily find the answers they need without navigating through multiple pages.
• Increased Customer Satisfaction: By reducing the time it takes to find solutions, you can enhance customer satisfaction and loyalty.