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Warranty Information

Frame Warranty - 2 years

Motor Warranty - 2 years

Battery Warranty - 2 years

Warranty does not cover...

• Perishable/wear and tear items - Such as tires, brake pads, etc.
  
• In proper Assembly of the bike
• Installation of parts or accessories not originally intended for or compatible with our product
• Damage or failure resulting from accidents, impacts, misuse, excessive load, abuse, or neglect (including improper battery charging intervals and/or recommended servicing intervals)

Please note that this warranty does not cover normal wear and tear or bikes that have not been regularly serviced. It's important to understand that battery capacity will gradually diminish with each charge and use. To make a warranty claim for the battery, you must submit it in writing. Typically, after 2 years of use or 500 charge cycles (whichever comes first), a battery will operate at around 60% of its original capacity.

At Ride Star Cycles, we take pride in being official partners of all the brands we retail. This means that when you purchase from us, you're not just getting top-quality products, but also the assurance of a full manufacturer’s warranty. Every bike and component we sell is backed by the respective brand’s warranty, ensuring you receive the full support and coverage intended by the manufacturer.

Rest easy knowing that your investment is protected, and our team is here to help you with any warranty-related inquiries.

If you have any questions about the warranties provided with our products, please contact us at [email protected].

About MBM

Founded in Cesena, Italy in 1973, Cicli MBM is renowned for its diverse range of bicycles, including city bikes, trekking models, vintage designs, folding bikes, and mountain bikes. Each bike is uniquely styled and crafted with high-quality components, reflecting the company's commitment to excellence.

All bicycles are assembled in-house by highly skilled and passionate technicians, ensuring top-notch quality and continuous improvement through dedicated research and development. Cicli MBM’s mission is clear: to design and offer bicycles that cater to every need and individual, making sure each choice is the best one for its rider.

Delivery Information

Expect your new MBM bike to be delivered within 3-7 working days.

Your bike arrives 99% assembled, requiring minimal setup. Attach the pedals, align the handlebars, and you're ready to go! Comprehensive guidelines are provided to assist you and will not need any specialist tools. Rest assured, all of the bikes we sell undergo thorough pre-delivery checks to ensure everything is in order. If you do encounter any issues please do get in touch!

At Ride Star Cycles, we pride ourselves on providing a seamless delivery experience for all our customers. As standard practice, all our products are conveniently delivered door to door.

For bikes necessitating assembly, installation instructions and all necessary fixings and tools are included with every delivery

To ensure the smooth execution of your delivery, our logistics partners may reach out to you beforehand. This communication allows us to address any potential concerns and guarantee a successful delivery experience.

For further insights into our delivery procedures and return policies, please review our Delivery & Returns Policy.

Should you desire any further information on deliveries, we are more than happy to assist. Please don't hesitate to contact us at [email protected] so we can discuss.